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Home > International warranty
For any flip clock products that have been purchased from our online store or at our offices in Singapore and other countries, the warranty will be valid for one (1) year from the date of purchase by the respective clock manufacturers - Twemco (Hong Kong), Fartech (Taiwan) or Solari (Italy). For repair services within the 1-year warranty period, please contact us at email@example.com. Please provide us the PayPal transaction number and the date of purchase. We only service clocks that are bought directly from us.
If your clock is faulty (due to manufacturer's fault or mishandling during shipping) within the 7 days upon receiving the clock, you can send the clock to our office at your own cost, and we will gladly do a one-to-one exchange. Please note that we are unable to pay for any courier charges incurred on your end to deliver the clock to us.
Please note that the warranty does not cover accidental mishandling. Always use a brand new battery to test for full functionality.